The Future of Field Service Is Here—Are You Ready?

The field service industry is at a crossroads. AI, automation, and digital transformation are reshaping the way service teams operate, yet many companies are still struggling to harness these advancements for real business impact. At the same time, a massive labor shortage is putting more pressure than ever on service leaders to recruit, retain, and upskill technicians while keeping customers happy and operations efficient.

This is why Field Service Palm Springs (April 22-24, 2025, at JW Marriott Desert Springs, CA) isn’t just another event—it’s a critical moment for service leaders to come together, share solutions, and prepare for what’s next.

The conference brings 700+ service executives into one space to discuss the biggest industry shifts, including:

• The impact of AI on service operations – Hear from Greg Parker from Johnson Controls, Joseph June from PTC ServiceMax, and Caroline Davidson from Bell on how AI is enabling predictive service, workforce optimization, and better customer experiences.
• Redefining leadership for a new era – With Baby Boomers retiring and digital-native leaders stepping in, service culture is evolving fast. Fabio Raffone from Tetra Pak and Laurie Battaglia from Aligned at Work will lead keynotes on how to manage this transformation and build a future-ready workforce.
• Customer expectations are rising—fast – Today’s customers expect self-service, proactive support, and seamless digital experiences. Learn how to meet and exceed these demands in sessions like "What Customers Really Want: The Rise of Customer Portals for Self-Diagnosis and Self-Service".

Beyond the content, Field Service Palm Springs is designed for action. The AI Advisory Lab will provide hands-on guidance for companies looking to implement AI successfully. The Best-in-Class Service Awards will celebrate the organizations setting new benchmarks for service excellence. And, of course, networking events—from the Women in Field Service Breakfast to high-energy evening events—ensure you’ll leave with valuable connections that last long after the conference ends.

If you’re serious about leveraging technology, overcoming workforce challenges, and creating a future-ready service organization, this is the event you can’t afford to miss.

Learn more at https://bit.ly/3DivY78.